Shipping policy

Shipping Policy

Processing & Handling:

All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email. You will receive another notification with tracking details once your order has shipped.

Shipping Rates & Estimated Delivery Times:

Shipping charges for your order will be calculated and displayed at checkout.

 Standard Shipping: Estimated 2 to 5 business days transit time via USPS Ground Advantage.

 Express Shipping: Estimated 1 to 2 business days transit time via USPS Priority Mail Express.

Please note: Transit times are estimates provided by the carrier and begin once the package has been picked up by the shipping service.

Order Tracking:

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to update on the carrier's website.

If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

Incorrect Addresses & Returned Packages:

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the buyer. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the cost of re-shipping the package.

Lost, Stolen, or Damaged Packages:

Once a package is handed over to the postal service, carrier delays or misplacements are out of our direct control. However, all standard orders include carrier tracking and coverage.

If your package arrives damaged, or if tracking shows your package was delivered but you have not received it:

1. Contact us within 48 hours of delivery with photos of the damaged item/packaging (if applicable).

2. Keep all packaging materials and damaged goods while we assist you in filing a carrier claim.

Contact Us

If you have any questions about your shipment, reach out to us at info@osomeboutique.com with your order number.